1. Is my preferred site guaranteed?
NO. We reserve the right to alter site numbers at arrival time based on conditions of maintenance or other unforeseen circumstances. You may also be allocated a different site should your group numbers be less than when booked.
2. Can I bring my dog?
YES. dogs are allowed subject to conditions, with full responsibility taken by owner. Kept on leash at all times in camp or near other camps. Scoop up Poop. There is a fee charged for dogs.
3. Can I have a camp fire?
YES. Modest campfires are allowed on all sites only in fire rings provided, you are responsible to ensure flammable materials, grass & tents are kept clear.
4. Can I drink alcohol at Neurum Creek?
Yes (with limitations)
The property owners offer you the privilege of moderate alcohol consumption whilst staying as a paid guest. All laws & regulations relating to alcohol consumption apply. Express note is made of the following points within those laws.
.05 breath test if operating a motor vehicle on the premises
Drunk and disorderly.
Drinking age of 18 years +.
Sale in any form without a license is prohibited.
Giving alcohol to minors.
The owners reserve the right to ask any person that breach these points of law to leave the premises or be collected from the premises and that person to be left within 2 hours.
5. Do you cater for “Schoolies
No Historic experiences have ruled out “Schoolies” due to irresponsible behavior.
6. Is there a “Dump point” on site?
No The nearest official dump point is Kilcoy
7. Do you sell wood?
YES. Split hardwood in bags is available for purchase during shop hours (note: you may bring your own wood but definitely not BUSH WOOD)
8. Can we use a Chainsaw?
NO Chainsaws are not allowed to be used in the campground area at anytime day or night.
If you are collecting wood offsite you must bring it to site in cut sizes ready to burn.
You must not enter neighbouring private property to collect wood.
9. Do you sell ice?
YES. 4kilo bags.
10. Are all children charged for?
YES. All children up to and including 16 years are charged.
11. Do I have to pay a deposit?
Yes a deposit equal to first night reservation is required to confirm your reservation (if staying past 5 days then equal to 2 nights) it is your responsibility to ensure deposit is paid within 48 hours of making email or verbal reservation otherwise the site may not be held. Prime time & Event reservations require FULL payment 21 days prior to arrival.
12. Can we pay deposits on line?
NO we have trialed this service but it failed in 20% of cases causing confusion and embarrassment. We recommend credit card by phone and assure you that no record of number is kept.
13. Do you refund deposits
YES provided 14 days clear notice is given, so book wisely, there may however be circumstances where by discretion of management a 90 day credit for future use may be given. Strictly no refunds are given for Inclement weather, Hire equipment, or prime times and events.
All refunds and credits are subject to an administration fee of 15% of the full value of site fees.
14. Do you offer Rain checks?
YES Based on local knowledge of weather conditions in the Neurum area and subject to discretion we offer Rain Checks in the case of localised flooding or extreme wet conditions.
NOTE: we do not offer rain checks based on predictions or seasonal storms.
A rain check is offered for a period of 90 days from the date of the booking but must be re-booked within 7 days from that date otherwise all credits lapse.
An administration fee of 15% will be charged for all rain checks.
Where rental equipment is involved equipment will be subject to availability on selected dates and site selection will be from sites available.
15. Do you have eftpos?
YES. Mastercard or Visa (not Amex)
16. Can we pay by direct deposit or “Bpay”
No only by credit card over phone, cheque or cash.
17. Do you refill gas bottles?
NO. However we do have some swap & go gas bottles.
18. Can I arrive earlier than 1 p.m.?
YES provided the site is available, you must phone the day before to check. Positively no arrivals are allowed prior to 8.30a.m.
19. Do you have phone signal
Yes Both Optus & Next G are O.K. but no others, occasionally limited signal is had from higher sites.
20. Can I arrive late
YES Late arrivals after (5pm May, June, July, August) (6.30pm all other months).
All arrivals (whether pre-paid or not) must stop at the “Late arrivals information stand” situated beside office car-park, to retrieve their reservation confirmation, map & site allocation, then proceed to site.
Any camper that sets up on the wrong site will be required to move.
No set up is allowed after 8.30 pm unless otherwise arranged. Non disturbance of other campers must be considered.
21. What is “SHARED POWER”?
Most of our powered sites are in excess of 400 m2 and will cater to several vans or a combination of vans, trailers & tents. Sharing power usually refers to using the 15 amp outlet to plug 1 van or trailer at a time to recharge batteries, or, with tents you can use a power-board or van 10 amp outlet to distribute to more than 1 at a time for lighting and low energy requirements. (this practice is usually within your own group and not sharing with outsiders)
22. Can I bring Pushbikes?
YES. Pushbikes are allowed under parent supervision, helmets are required to be worn.
23. Can I hire pushbikes
No not at this time, however we are looking to do so in the future (watch our website)
24. Can I bring Motorbikes?
NO not for use on the property other than registered Motorbikes as transport modes and with low noise, defiantly no unregistered Motor bikes are allowed to be used on the property or roads at property boundaries.
25. Can I bring a canoe?
YES Canoes are allowed under parent supervision
26. Do you have canoes for hire?
NO at this time, however we are looking to do so in the future (watch our website)
27. Are the showers HOT?
YES 24/7 gas hot showers are provided FREE.
28. Can we go 4WD’ing?
YES, we adjoin the D’Aguilar (formerly Mt Mee) state forest that allows unlimited 4WD’ing provided your vehicle is registered and the driver licensed. No 4WD’ing is allowed on the property.
29. Can we fish in the creek?
We discourage fishing in the swimming holes used by children because of hooks and tangled lines. There is a long waterhole at the northern end that has a population of Platypus that ensure no fish are there. You can fish in the nearby Stanley river or Somerset dam.
30. We have friends already booked can we join them?
YES most sites will cater for more than 1 family but best to phone and check. Standard fees apply to all
31. Is drinking water available
YES we have rainwater tanks for drinking water or limited refilling of van drink-water tanks, however whilst we drink the water ourselves we are required by law to recommend boiling first.
Refilling of tanks must only be done with jerry cans, no hose connections are allowed to tank water.
32. Can we connect to water?
No there is no provision for permanent connection to water. However there are several creek water taps you can fill van shower tanks from.
33. Can we use a generator?
YES Moderate use of generators is allowed in areas “E” & “F”, 1 ½ hours morning 9-10.30, 1 ½ hours afternoon 4-5.30. No generators after Dark
(all other areas only by arrangement with office on the day)
Consideration must be given at all times to other campers.
34. Confirmation of Reservation
I have made a reservation request but still no confirmation after 48 hours.
Have you checked your Junk Email box? Our system is web based therefor the reply to you is recognized by many computer settings as “SPAM” or your business email address does not allow “SPAM” you should wherever possible provide us with a private address.
35. Are there ticks at Neurum Creek
Yes.
If you have been camping with your dog then examining it daily, or when you get back home is essential.
Don’t try to look for ticks, try to feel for them instead, if this is done routinely, you can then eliminate tic paralysis because the tick usually has to be on the animal’s body for more than two days to cause paralysis.
Are there snakes at Neurum Creek
Yes.
There are several species of snakes at Neurum Creek, both venomous and non venomous.
All snakes should be left alone and no attempt to catch or kill should be made.
If a snake bite occurs, call 000 for an ambulance, use the pressure-immobilisation technique, as posted on http://www.health.qld.gov.au/poisonsinformationcentre/bites_stings/bs_snakes.asp
have the patient taken immediately to the emergency department of the nearest hospital. Antivenin is available.
