Frequently Asked Questions

Is my preferred site guaranteed?

No, we reserve the right to alter site numbers at arrival time based on conditions of maintenance or other unforeseen circumstances. You may also be allocated a different site should your group numbers be less than when booked.

Can I bring my dog?

Yes, dogs are allowed subject to conditions, with full responsibility taken by owner. Kept on leash at all times in camp or near other camps. Scoop up Poop. There is a fee charged for dogs.

Can I have a camp fire?

Yes, modest campfires are allowed on all sites only in fire rings provided, you are responsible to ensure flammable materials, grass & tents are kept clear. Search Barometer.

Can I drink alcohol at Neurum Creek?

Yes (with limitations)
The property owners offer you the privilege of moderate alcohol consumption whilst staying as a paid guest. All laws & regulations relating to alcohol consumption apply. Express note is made of the following points within those laws.
.05 breath test if operating a motor vehicle on the premises.
Drunk and disorderly.
Drinking age of 18 years +.
Sale in any form without a license is prohibited.
Giving alcohol to minors.
The owners reserve the right to ask any person that breach these points of law to leave the premises or be collected from the premises and that person to be left within 2 hours.

Do you cater for "Schoolies"?

No, historic experiences have ruled out "Schoolies" due to irresponsible behaviour.

Is there a "dump point" on site?

No, the nearest official dump point is Kilcoy.

Do you sell wood?

Yes, split hardwood in bags is available for purchase during shop hours (note: you may bring your own wood but definitely not BUSH WOOD).

Can we use a chainsaw?

No, chainsaws are not allowed to be used in the campground area at anytime day or night.
If you are collecting wood offsite you must bring it to site in cut sizes ready to burn.
You must not enter neighbouring private property to collect wood.

Do you sell ice?

Yes, 5 kilo bags.

Are all children charged for?

Yes, all children up to and including 16 years are charged.

Do I have to pay a deposit?

Yes, a deposit equal to first night reservation is required to confirm your reservation (if staying past 5 days then equal to 2 nights) it is your responsibility to ensure deposit is paid within 3 days of making email or verbal reservation otherwise the site may not be held. Prime time & Event reservations require FULL payment 21 days prior to arrival.

Can we pay deposits on line?

Yes, when an invoice is generated it will have a unique Invoice number and your unique ID.
Using the secure link on the invoice, copy in your unique Inv # & IPN an automated receipt will be generated to your email address within 24 hours.

Do you refund deposits?

Yes, provided 14 days clear notice is given, so book wisely. There may however be circumstances where by discretion of management a 90 day credit for future use may be given. Strictly no refunds are given for Inclement weather, hire equipment, or prime times and events.
All refunds and credits are subject to an minimum administration fee of $10 or 10% of the full value of site fees.

Do you offer rain checks?

Yes, based on local knowledge of weather conditions in the Neurum area and subject to discretion we offer Rain Checks in the case of localised flooding or extreme wet conditions,
NOTE: we do not offer rain checks based on predictions or seasonal storms.
A rain check is offered for a period of 90 days from the date of the booking but must be re-booked within 7 days from that date otherwise all credits lapse.
An administration fee of 15% will be charged for all rain checks.
Where rental equipment is involved equipment will be subject to availability on selected dates and site selection will be from sites available.

Do you have eftpos?

Yes, Mastercard or Visa (not Amex)

Can we pay by "Bpay"?

No, we have a direct online secure payment system for Visa & Mastercard.

Do you refill gas bottles?

No, however we do have some swap & go gas bottles. A short trip into Woodford Hardware, were they fill gas bottles.

Can I arrive earlier than 1pm?

Yes, provided the site is available, you must phone the day before to check. Positively no arrivals are allowed prior to 8.30am.

Do you have phone signal?

Yes, both Optus & Telstra 3G are okay but no others, occasionally limited signal is had from higher sites.

Can I arrive late?

Yes, late arrivals after (5pm May, June, July, August) (6.30pm all other months) on weekends.
All arrivals (whether pre-paid or not) must stop at the "late arrivals information stand" situated beside office car-park, to retrieve their reservation confirmation, map & site allocation, then proceed to site.
Any camper that sets up on the wrong site will be required to move.
No set up is allowed after 8.30 pm unless otherwise arranged. Non disturbance of other campers must be considered.

What is "SHARED POWER"?

Most of our powered sites are in excess of 400 m2 and will cater to several vans or a combination of vans, trailers & tents. Sharing power usually refers to using the 15 amp outlet to plug 1 van or trailer at a time to recharge batteries, or, with tents you can use a power-board or van 10 amp outlet to distribute to more than 1 at a time for lighting and low energy requirements. (this practice is usually within your own group and not sharing with outsiders).

Can I bring pushbikes?

Yes, pushbikes are allowed under parent supervision, helmets & shoes are required to be worn.

Can I hire pushbikes?

Unfortunatey no.

Can I bring motorbikes?

No, not for use on the property other than registered Motorbikes as transport modes and with low noise, defiantly no unregistered motor bikes are allowed to be used on the property or roads at property boundaries.

Can I bring a canoe?

Yes, canoeing is allowed under parent supervision.

Do you have canoes for hire?

Unfortunately no.

Are the showers HOT?

Yes, 24/7 gas hot showers are provided FREE.

Can we go 4WD'ing?

Yes, we adjoin the D'Aguilar National Park (Mt Mee), that allows unlimited 4WD'ing provided your vehicle is registered and the driver licensed. No 4WD'ing is allowed on the property.

Can we fish in the creek?

We discourage fishing in the swimming holes used by children because of hooks and tangled lines. There is a long waterhole at the northern end that has a population of Platypus that ensure no fish are there. You can fish in the nearby Stanley river or Somerset dam.

We have friends already booked can we join them?

Yes, most sites will cater for more than 1 family but best to check the site map on this website, and click on your site number to view the details and size. Standard fees apply to all.

Is drinking water available?

Yes, we have rainwater tanks for drinking water or limited refilling of van drink-water tanks, however whilst we drink the water ourselves we are required by our insurance to recommend boiling first.
Refilling of tanks must only be done with jerry cans, no hose connections are allowed to tank water.

Can we connect to water?

No, there is no provision for permanent connection to water. However there are several creek water taps you can fill van shower tanks from.

Can we use a generator?

Yes, moderate use of generators is allowed in areas "E" & "F", 1 ½ hours morning 9-10.30, 1 ½ hours afternoon 4-5.30. No generators after Dark.
(all other areas only by arrangement with office on the day)
Consideration must be given at all times to other campers.

Confirmation of Reservation
I have made a reservation request but still no confirmation after 48 hours.

Have you checked your Junk Email box? Our system is web based therefore the reply to you is recognized by many computer settings as "SPAM" or your business email address does not allow "SPAM" you should wherever possible provide us with a private address.

Are there ticks at Neurum Creek?

Yes, ticks are Prevalent throughout the entire Queensland coastal area.
If you have been camping with your dog then examining it daily, or when you get back home is essential.
Don't try to look for ticks, try to feel for them instead, if this is done routinely, you can then eliminate tic paralysis because the tick usually has to be on the animal's body for more than two days to cause paralysis.

Are there snakes at Neurum Creek?

Yes, there are several species of snakes at Neurum Creek, both venomous and non venomous.
All snakes should be left alone and no attempt to catch or kill should be made.
If a snake bite occurs, call 000 for an ambulance, use the pressure-immobilisation technique, as posted on http://www.health.qld.gov.au/poisonsinformationcentre/bites_stings/bs_snakes.asp have the patient taken immediately to the emergency department of the nearest hospital. Antivenin is available.

What are the road conditions?

There is about 2 kilometres of dirt road that is generaly well maintained, suitable for all motor vehicles including small front wheel drive. The roads on the property are also suitable for all vehicles.

Is there all weather access to Neurum Creek?

Yes, the property lies on the southern side of Neurum Creek and is provided with a concrete all weather pipe under causeway to cross. The causeway is posted with standard depth markers as found throughout the shire. In the event of flood you should observe standard warning protocol.

Is medical assistance available?

Neurum Creek Bush Retreat is known officially by the emergency services and if an ambulance is required it will be despatched directly to our address

Can we purchase food on site?

Yes, there is a full food service on event weekends.

Are there alternate access ways to Neurum Creek? and what are they?

Yes,Via D'Aguilar creek road from Mount Mee township, or Via the D'Aguilar National Park (subject to closure in wet weather) both these connections are slow, hilly and bendy. Neither route is recommended for caravans.

Can I bring a large motorhome bus?

Yes, there is no limit to size, however we need to know in advance so we can allocate a suitable site.

Is there a shop on site?

Yes, there is a combined office/shop that has essential supplies, Ice creams & Drinks.
We are located only 16 minutes from both Woolworths & IGA.

Is fuel available on site?

No, the nearest fuel is at D'Aguilar 19.5 kms North East or Kicoy 22kms North West Petrol, Diesel and Gas.

Can I get cash out on site?

No, the nearest cash out is from Woolworths at Woodford or ANZ bank Woodford.

Can I purchase camp supplies on site?

Yes, we do carry a few essentials. There are good camp supplies at both woodford 15 kms or Kilcoy 19 kms.

Can I purchase Beer, Wine & Spirits nearby?

Yes, at Woodford 15 km & Kilcoy 19 km. Both towns have regular hotel drive through service & independent bottle shops.

Can I purchase fresh seafood nearby?

Yes, there are seafood vendors at Kilcoy 19km & D'Aguilar 21km both operate on weekends until sold out.
Mainly offering prawns & a small selection of fish.
On long weekends & special event weekends we arrange a vendor to visit for a drive through.

Does the RACQ service Neurum Creek?

Yes, the R.A.C.Q. regulary visit the park and most call outs are attended to within 30 minutes.

Are there Markets nearby?

Yes,
The biggest is Caboolture 39km every Sunday.
Woodford Country Market 19 km third Sunday of every month,6am-1pm.
Wamuran Country market 35 km From end January every week on Saturday till1 week before Xmas.

Can I play Golf nearby?

Yes,<br />
Woodford golf club 20 kms welcome guest players at all times.<br />
It is recommended that you pre-book to play on Saturday or Sunday. 07 54961004

Can I play Bowls nearby?

Yes,
Woodford Bowls club 20 kms welcome visitors at all times booking for weekends recommended. 07 54961051

Is there a TAB nearby?

Yes, there is a T.A.B. at the woodford hotel 19 kms.

Do you sell newspapers at Neurum Creek?

Unfortunately no.

Is there a Laundry on site?

No, unfortunately the Laundromat in Woodford was destroyed by fire.

Can I get Coffee at NCBR?

Unfortunately no, we have had numerous vendors come to NCBR but don't want to commit.

Can I pay on line?

Yes, we deliver an invoice with a unique Invoice number and ID.
You simply click the link to go to our secure site and using both unique numbers ensures your payment is recorded corectly.
A receipt is forwarded within 24 hours.

Can I book or make reservation on line?

Yes, go to http://ncbr.com.au/book-online
Fill in the mandatory fields with as much information as possible and we will reply within 24 hours.
You then have 3 days to respond.

Do you cater to groups or parties?

Yes, we can offer you areas that will cater to more than 100 in your group if required.
We first make a tentative booking, then set up a dialogue between you and ourselves over a period of several weeks allowing you to fine tune numbers. You can either phone 1300733901 to discuss or commence by making a reservation with comments about dates & numbers and we will get back to you.

Do you offer catering services for groups?

We offer you equipment hire, and show you how to use it, or we can arrange a caterer to provide a dinner menue for you for groups over 40 guests.

Do you hire tents or campertrailers?

We have a service that offers Rent A tents which are fully installed and ready on arrival.
Go to our facilities page to view.

Can I hire a camper trailer or caravan on site?

No, we don't have these items, however there are several businesses that do. You will find some on our links page.

Can we canoe in the creek?

Yes, there are several places to put a canoe in the water and the creek flow is usualy constant all year. Even in dry seasons the waterholes provide for fun activities in canoes or kyaks.

Can I ride a Mountain bike at NCBR?

Yes, there are several tracks & trails suitable for mountain bikes, however you are reminded that you must be responsible for your actions when riding.
NOTE: these tracks and trails are shared with pedestrians so there is not to be irresponsible downhill riding.
We do permit riding the creek trail but again NO RACING.

Can I Mountain climb at NCBR?

No, whilst our property includes the escarpments of Mt Archer Mountain climbing is discouraged.
Any person undertaking extreme sports do so at their own risk.

Is there a bmx track at NCBR?

The new bike track is now open and is part of the "Kids Hangout" this replaces the track destroyed in the succesive floods in 2011 & 2012.
This is often referd to as bmx but is strictly a low level bike track with a few fun jumps.
It is expected that parents take responsibility for their kids using the track.
Helmets and shoes must be worn and all riders are required to obtain a bike licence from the office and place a licence number on the bike.

What type of toilets are at NCBR?

All our toilets are eco friendly composting style.

What is the noise policy at NCBR?

Our noise policy is strict.
No loud noise at any time.
No noise at all after 9 p.m.
No amplified music (including car door) at any time.

Do you allow music at NCBR?

We are prepared to tolerate music that is in good taste for the purpose of celebrating events, however only by arrangements made at the time of booking. In any event this must also be within the guidelines of our noise policy. We will ask you to turn off music if it is unreasonable or contains unsuitable words in a family environment. No music after 9 pm.

Do you charge for babies?

Yes, all children including infants are charged for. Nappies are to be plastic wrapped (bagged) and placed into skip bins and must not be disposed of in composting toilets.

What are the office open hours?

Office Open Hours:
Monday till Thursday: 1pm - 2pm
Friday: 8:30am - 5pm
Saturday: 8:30am - 3pm
Sunday: 9am - 1pm
Public & School Holidays: 9am - 3pm

ShopOpen Hours:
Monday till Thursday: 1pm - 2pm
Friday: 8:30am - 5pm
Saturday: 8:30am - 3pm
Sunday: 9am - 1pm
Public & School Holidays: 9am - 3pm

Are there fire restrictions at NCBR?

Yes. There is an onsite Fire barometer that nominates the various degrees of fire danger that must be obeyed at all times. You must not fuel fires with dried leaves etc. that may cause sparks.
You must not place plastics into fires as the toxic smoke may effect others.
You should not place large cardboard boxes on fires.
You should not leave a fire unattended and you must extinguish it when leaving.

Is there a camp kitchen?

No, there is no camp kitchen, however we do have a shelter area that can be used by arrangement.

Do you allow tarps?

Yes, you can erect tarps of any size above ground level.
We don't allow tarps to be placed on the grass, for this you must have a shade cloth style ground mat that allows the grass to breath.

Can we have visitors to our campsite?

Yes, visitors are welcome for short stays, should they be staying longer than 2 hours the fee is $5 per adult (Kids free).
All visitors must be out by sundown otherwise full camp fees apply.

Are there Invalid facilities?

Yes, we have a disablied toilet that caters for Invalid people, but be reminded our roads & paths are gravel and there are hills so mobility can be difficult without assistance.

Do you cater for Big Rigs?

Yes, there are several sites suitable for big rigs, 5th wheelers & motorhome buses. You will however require levelling blocks in most cases. You need to inform us when you make a reservation.

Is there a fee charged for cancelling a booking?

Yes, once a reservation has been confirmed it is locked in. A minimum cancellation fee of $10 or 10% is charged if 14 days or less notice is given.

Can I get an estimate of costs or quote?

Yes, go to the book on line tab and complete a booking, you will get an estimate for your family and any other family you include in your group. When happy simply submit to complete a booking or go home to discard.

When is prime season?

Dec. 26th - 31st, Australia day event, Easter, All long weekends. Prime weekends are mandatory 3 night bookings.
School holidays are charged at a medium rate lower than prime time

Are school holidays charged extra?

Yes (MID rate) school holidays charged as MID rate. When they fall on Easter or Xmas only the prime days are charged at PRIME rate.

What are the specific dog rules?

All dogs must be registered on arrival.
All (no matter what size) must be on leads or teathers within the campsite areas.
You must pick up dog poo and dispose of in plastic bag in bins.
No dog is allowed to remain on campsite without the responsible owner (YOU GO OUT then YOUR DOG GOES WITH YOU)
Dog games off leads are O.K. in the open areas providing the responsible owner is in attendance and control.
Young children must not be left to care for dogs.
Dogs are to be teathered outside amenities at hitches provided but must not be taken into amenities buildings under any circumstance unless a registered & certified carer dog.

Is there a food catering service for groups?

Yes, we can arrange a service to cater for groups of 50 Adults, the style of catering is Roasts, BBQ & salads or a combination. for a quotation you need to call during business hours 1300733901 or email your enquiry to admin@ncbr.com.au with a brief of your group & dates and request someone contacts you.

Do you hire party marquees?

Yes, we can arange hire of marquees and party equipment as well as catering for food.

Is there enough space for 2 families on 1 site?

Yes, many of our sites can cater for 2 or more families.
Check the site map on this website and click the site you like.
The plan will show you the size and the icons will demonstrate what suits.

Are the sites shaded?

Many are shaded. Go to the site map and click on a site it will then tell you what the aspect is and when it is shaded.

Can I arrive early?

Yes.
Provided there is no group on the site from the previous night in which case they occupy the site until 11 am.
You can call our office the day before and check this.
Early arivals on the day are not to arrive prior to 8.30 a.m. & must still check in at the office on arrival.

Do we get a choice of sites?

Yes, you can choose a site from the site map and make a request. We will endeavour to allocate that site or the nearest equivelant.
Please note the icon refering to groups on each site and make your choice according to that icon.
i.e. 1group refers to 1 family van or tent etc. 2 groups means 2 families in seperate vans or tents etc.

Is there a bike track for kids?

Yes, there is a Junior bike track close to the office open from 7 a.m. daily but is strictly off limits (CLOSED) at dark.
Please note this is not a BMX track only a fun area for kids to ride away from cars.
Parents are cautioned that under 6 year olds must have an adult (over 16) supervising at all times.
All kids are required to obtain a licence (FREE) and must wear helmets & shoes whilst riding anywhere on the property.

Do you have cabins?

No, we don't have cabins but have Rent a Tents as on site accommodation, you will find information under facilities tab.

Is there a comunity T.V. room?

No, not at this point of time.

Are learner drivers allowed?

No, we will not allow L plate drivers under any circumstances or driving lessons on the property.

Can we bring a trailer?

Yes, providing we are advised when booking space can be provided on your site.

What are the road rules at Neurum Creek?

10 km per hour and standard road rules apply.
Children not to be transported in trailers, or on trays of utilities.
We ask that indicators be used at intersections.
You must give way to pedestrians & children on bikes.

Is there a shuttle bus to the Woodford Festival?

No, there are no bus services in the area.

Are there flushing toilets at Neurum Creek?

No, there are 16 toilets that are eco friendly composting toilets (waterless) that are regularly serviced.

Can we empty night buckets in toilets?

No, any liquid in volume poured into dry composters upsets the system that results in smell, therefor we require any night buckets to be containers (porta loo style) that you take with you and empty at a public facilities.

Can we bring our own wood?

Yes, you can but there are a few restrictions.
Please do not bring old fencing materials or timber with NAILS in as these inevitably end up in mower tyres.
Wood should be hardwood (Not pine) pine burns rapidly and generates sparks which are dangerous in the bush environment.

Can we collect firewood on the property?

No, it is against the law to remove wood from the creek.
Our experience is that people collecting wood on the property cause damage.

What are the rates, fees & charges?

All information is on the Information / pricing tab.

Is there wine tasting at NCBR?

Yes, we have about 12 weekends each year that local wineries showcase their products.
Check the events calendar.

How do I remove a tick from my skin?

Extract from Qld Government poisons information <br />
<br />
Removal of the tick can be achieved in many different ways. Never grip the the sac and pull! This may squeeze more venom in, or break the it off and leave the head and 'torso' firmly stuck, which is likely to get infected. These days most people recommend gripping the tick as near to the head as possible with a very pointy pair of tweezers or forceps. Ordinary eyebrow tweezers are not much good because the points are too wide. You can make them more effective by filing the tips away to a sharp point. For larger ticks I personally like making a 'loop' or 'noose' from a piece of cotton thread with a single throw knot (half of a reef knot). This is placed at the base of the body, then slowly and gently closed until it won't slip over the body. Then gently pull on the free ends of thread with a 'to-and-fro' rocking motion until the whole tick comes out. Nothing entertains children more than seeing the little wriggling legs of the removed tick - except the satisfaction of finally squishing the beast!

What type of ticks are found at Neurum Creek?

Extract from Qld Government poisons information website<br />
<br />
Most common is: Paralysis Tick - found from northern Queensland to Bairnsdale in Victoria along the coastal regions. <br />
It is round shaped with what appears to be a tiny head & 8 legs.

Are there Goannas at Neurum Creek?

Yes, we often see Goannas (Lace Monitors) at NCBR.
These are relatively harmless but should not be approached or handled.
Do not feed them as this promotes their return to your campsite.
Remove all rubbish bags to bins overnight not leaving food scraps out as this attracts them.
Ensure tent zips are closed at all times so you don't wake with a startling surprise.

Are there Magpies at Neurum Creek?

Yes,
(Extract from Wikipedia)<br />
Spring in Australia is magpie season, when a small minority of breeding magpies (almost always males) around the country become aggressive and swoop and attack those who approach their nests, especially bike riders.<br />
Whilst we don't experience many problems we do occasionally see this happen.<br />
This is another reason for bike riders (especially children) to wear helmets.

What speed can I drive at whilst on the property?

10 km per hour is our policy (Walking speed only if possible).
This is for safety of pedestrians & kids on bikes as well as keeping dust to a minimum.
Remember it is a privilege (not a right) to drive on the property and therefore we reserve the right to enforce this policy in the interest of safety.

Are there any Kangaroo or Wallabies at Neurum Creek?

We have a population of Agile Wallaby that regularly come out to feed on the mowed grass areas around dusk, they are timid animals and do not therefore feed from the hand.
Kangaroos are less prevalent; however we do see them occasionally. We also see Deer feeding along the lowland areas occasionally.

Do you sell Ice creams at Neurum Creek?

Yes, we have a large range if Peters Ice Creams and iced confection.

Do you provide a concrete slab for Caravans?

No, all sites are free form, many of them grass and you can therefore choose which way you face your outdoor area to cater to seasonal changes and wind.
We are developing 55m2 raised sand slabs on many sites our office will assist you in locating them.

How do I navigate the campsite map?

There are 2 ways, you can click on the green arrows on any side of the map then the site you want to see, or, grab the red square on the small map and pull it to where you want then click on a site.

What is a Prime-Time Event?

This refers to dates that are either Prime such as Gazetted holiday long weekends, or, Events that include entertainment such as Festivals, Concerts and Shows.
Go to home page to view upcoming events. Events are always billed to include all camping fees & charges as well as the entry to the event. It is usual that under school age children are free on these dates.

Is the Creek suitable for swimming?

Yes, the creek has had constant flow since 2007 and the water is clear from weed, there are several waterholes along the 1700 metre frontage as well as several areas for very young children. You are reminded that parental supervision is required for children.